Question 1

Are there setup, integration, or seat fees?

Accepted Answer

No setup fees, no seat fees. Standard integrations are included. For non-standard PMS or ERP setups, any custom integration work — and any associated cost — is discussed upfront, before any commitment.

Question 2

Who pays the fee — the owner or the property manager?

Accepted Answer

Fees are deducted directly from the rent collected, with the remainder paid to the bank account you specify. How that cost is split between owner and property manager is yours to agree — the value lands on both sides, so the cost typically does too.

Question 3

Can we pilot on part of our portfolio?

Accepted Answer

Yes. Start with a single property or portfolio segment. Pricing scales to what flows through, so a small pilot is a small bill.

Question 4

What's the difference between Core and Advanced Arrears Management?

Accepted Answer

Core is human-led — your team works cases inside an environment built for that, with AI handling the communication layer. Advanced takes more of the recovery cycle autonomously — deeper resolution, system-negotiated plans, less officer time per case. Both layer onto Platform. Only one runs at a time.

Question 5

How does the recovery pricing scale over time?

Accepted Answer

Our recovery fee is tiered based on how long an arrears case has been open. We charge low in the first month (1% for Core, 3% for Advanced) — when our value is mostly operational. The fee scales up in months 2-3 (5% / 8%) as cases become more complex. After month 3, our fee reaches its top tier (9% / 13%) — still below what external collection agencies typically charge for the same work. Fees apply per recovered transaction. During the grace period, the standard 0.59% transaction fee applies — the recovery tier only kicks in once a case enters recovery. If nothing is recovered, you pay nothing.

Question 6

Why is recovery pricing tiered?

Accepted Answer

Because our value is different at each stage of an arrears case. Early in the cycle, we mostly save your team time — sending the right reminder, on the right channel, at the right moment. Later, we replace what an external debt collection agency would otherwise do, at 10-25% of recovered amount and at the cost of the tenant relationship. Our pricing reflects that progression: we charge less when we do less, more when we do more. In most jurisdictions, you can also recover part or all of these costs from the tenant under local regulations. That means our fee is often offset (sometimes entirely) by what you recover — even at the higher tiers. At every stage, our fee sits below what external agencies typically charge, leaving margin on the tenant side where the law allows.

Question 7

How are partial payments and payment plans handled?

Accepted Answer

The fee is charged on each transaction, based on when it lands. Single payment: if a tenant pays the full arrears in month 1, you pay 1% (Core) or 3% (Advanced) on that single transaction. Split across months: if they pay half in month 1 and half in month 2, you pay 1%/3% on the first transaction and 5%/8% on the second. Payment plans beyond month 3: the 9% (Core) or 13% (Advanced) fee applies to the recovered arrears amounts collected through the plan — not to regular ongoing rent, which continues at the standard 0.59% Rent Engine rate. You only ever pay on what's actually collected.

Question 8

Can you show me an example calculation?

Accepted Answer

Say a tenant has €1,500 in arrears. They pay it back across three transactions over four months. Month 1 (after grace) €500 — Core €5 (1%) / Advanced €15 (3%). Month 2 €500 — Core €25 (5%) / Advanced €40 (8%). Month 4 €500 — Core €45 (9%) / Advanced €65 (13%). Total recovered €1,500 — Core €75 (5% effective) / Advanced €120 (8% effective). For comparison: a typical external debt collection agency would charge €150–€375 (10–25%) for the same recovery — while the tenant relationship typically takes more damage.

Pay only when rent arrives.
Never before.

Rent Engine

Recovery of arrears

Core Recovery

Advanced Recovery

Priced so both sides win.

Price scales with value.

You pay only when value is delivered.

A model your finance team already speaks.

Open about value, open about price.

See the value before you scale.

Common questions, straight answers.

Stop chasing. Start collecting.

Pay only when rent arrives.Never before.