Terms of service

Reesure Operations B.V.

Last updated: 04/02/2025

Entity: Reesure Operations B.V. (KvK 96207094, VAT NL867513378B01), Singel 542, 1017 AZ Amsterdam, Netherlands (“Reesure“, “we“).

1. Scope & Parties

   1. These Terms govern access to Reesure’s software platform, APIs and services (the “Platform“) by Property Managers (professional managers and landlords, whether acting as companies or individuals) and their authorised users.
   2. Tenants are end users who pay rent via the Platform. Tenants do not contract with Reesure; they contract with the Property Manager. A short Tenant Terms section appears at §19 for transparency.

2. Relationship; Payments via Stripe

   1. Reesure provides software only and acts as a technical service provider to Stripe Payments Europe Ltd. (“Stripe“). Reesure is not a licensed payment institution and does not hold client funds.
   2. Each Property Manager onboards a Stripe Connect Custom account. Funds flow from Tenant to the Property Manager’s Stripe balance, then to the Property Manager’s bank.
   3. The Platform supports ACH/SEPA Direct Debit and Pay-by-Link (variable amounts, including deposits and fees) over Stripe.

3. Accounts & Eligibility

   1. Property Managers (companies or individuals) must provide valid company or identity information (e.g., KvK/VAT or natural-person details) and pass any Stripe KYC required before payouts.
   2. Reesure may block collections/payouts if Stripe requests additional information that remains outstanding after 30 days.

4. Services

   1. Features include: rent scheduling (weekly/monthly/quarterly), invoice generation, payment initiation (Auto-collection, Pay-by-Link), payment-recovery workflows, messaging (e-mail/SMS/WhatsApp via MessageBird), reporting & exports.
   2. Roadmap items may include an AI-driven interface and stable-coin payouts. Such features may be offered later under additional terms and will always allow human override.

5. Fees & Taxes

   1. Transaction fees are set in the separate Client Agreement. Unless stated otherwise, all fees are exclusive of VAT and any applicable taxes.
   2. Reesure typically deducts its Platform fee per transaction through Stripe at every transaction. The Property Manager is responsible for any taxes on its own revenue.

6. Refunds, Returns & Negative Balances

   1. Liability for Refunds Refunds, returns, chargebacks and payment reversals (together, “Refunds”) are handled by the Property Manager as contractual counterparty to the Tenant. Refunds are processed via Stripe in accordance with applicable scheme rules. Platform or Stripe processing costs will still be deducted and will not be refunded to the Property Manager.
   2. Handling of Refunds Any Refund amount (including related network or processing fees) shall first be deducted or set off against amounts otherwise payable to the Property Manager in the next available payout cycle(s). If the amounts payable to the Property Manager are insufficient to cover a Refund in full, the Property Manager remains fully liable for the outstanding balance. In such case, Reesure and/or Stripe may: • debit the Property Manager’s Stripe balance or connected account; and/or • invoice the Property Manager for the remaining amount, payable within 7 days.
   3. No limitation by payout timing or termination The Property Manager’s liability for Refunds applies irrespective of payout timing, account balance, suspension, or termination of these Terms.

7. Availability, SLA & Carve-outs

   1. Uptime target: 99% per calendar month for the application, excluding planned maintenance (<2h with prior notice).
   2. Service credit: If monthly uptime falls below 97%, the Property Manager may request a 10% credit of the prior month’s Platform fees within 30 days (credit cap 25% of that month’s fees).
   3. Carve-outs: Downtime or delays caused by Stripe, banks, card, payment networks or messaging services are excluded from uptime calculations and credits.

8. Support

   1. Business-hours support: 09:00–17:00 CET, Mon–Fri (NL public holidays excluded). Targets are “best-effort”; no severity response times are guaranteed.

9. Security & Data Protection

   1. Data is hosted on Microsoft Azure (EU regions). Encryption in transit and at rest, MFA for admin, role-based access, backups, and vulnerability management are in place.
   2. A separate Privacy Policy applies. Sub-processors presently include Stripe, MessageBird, Azure, SendGrid and HubSpot. Reesure will notify Controllers 30 days before adding a new sub-processor.

10. Acceptable Use; API Keys

    1. Do not use the Platform for illegal activity, sanctions-violations, or abusive messaging.
    2. The Property Manager is responsible for safeguarding API keys and logins. Actions via its credentials are deemed authorised by the Property Manager.

11. Messaging, Templates & Channel Consent (Reesure-owned)

    1. Templates & automation. Reesure authors and maintains the wording and translations of tenant e-mails/SMS/WhatsApp notices (including invoices, reminders, ACH/SEPA pre-notifications and receipts) and triggers them automatically according to the Property Manager’s portfolio settings.
    2. Sender/creditor of record. Messages are sent on behalf of the Property Manager, who remains the contractual counterparty and payment creditor to the Tenant. By creating a lease and enabling collection, the Property Manager instructs Reesure to send such messages automatically.
    3. Consent. Tenants consent to electronic communications by confirming their e-mail address and/or phone in the tenant flow. The Property Manager warrants any further consents required by local law or telecom rules are in place. The Property Manager may disable its own administrative e-mails; tenant communications cannot be disabled while a lease is active.
    4. Compliance effort; no legal advice. Reesure strives to keep templates aligned with common regulatory requirements (including SEPA pre-notification fields) and will promptly correct material issues once notified. Reesure does not provide legal advice.
    5. No fines. Regulatory fines or penalties (including telecom or payment-scheme fines) are excluded from Reesure’s liability, even within the general liability cap.

12. Confidentiality (mutual)

    1. Each party may receive non-public information from the other (e.g., roadmaps, security architecture, pricing, tenant lists, custom mappings). The receiving party shall: (i) use it solely to perform under these Terms, (ii) protect it with reasonable care, and (iii) not disclose it to third parties except to need-to-know staff or professional advisers bound by confidentiality.
    2. Exclusions: information already public, independently developed, rightfully received from a third party, or required by law to be disclosed.
    3. Survival: 5 years from disclosure (trade secrets survive as long as legally protected).

13. Intellectual Property

    1. Reesure owns all IP in the Platform. No reverse-engineering, decompiling, or benchmarking without prior written consent.
    2. The Property Manager receives a non-exclusive, non-transferable right to use the Platform during the term.
    3. Reesure may display the Property Manager’s name/logo as a customer reference and publish anonymised metrics as case studies unless the Property Manager opts out in writing.

14. Third-Party Services

    1. The Platform interoperates with third-party services (Stripe, banks, MessageBird, Azure, SendGrid, HubSpot). Reesure is not responsible for those services, but will use commercially reasonable efforts to assist during incidents and provide timely incident notices (within 2 hours) for material payment-network outages. Reesure may pause messaging or collections where it reasonably suspects unlawful use or upon regulator/PSP request.

15. Regulatory & Legal Compliance

    1. Local law responsibility. The Property Manager is solely responsible for complying with all applicable laws where it operates, including landlord-tenant, consumer-protection, payments (SEPA/ACH), e-communications/telecom, rent control/indexation, deposits, invoicing/tax and data-protection laws.
    2. Payments roles. The Property Manager is the payment creditor under SEPA/ACH and holds/uses any creditor identifiers. Reesure initiates collections as a technical service provider via Stripe.
    3. Pre-notifications & mandates. Reesure will perform SEPA pre-notification sends in line with applicable law, the Property Manager’s collection settings and scheme rules, and will maintain delivery logs as evidence. The Property Manager is responsible for ensuring its lease/tenant terms contain any wording or consent required by law.
    4. Rent control & indexing. Reesure offers an optional rent-indexing feature. The Property Manager is solely responsible for lawful configuration and use (including caps, notice and timing) under local law and the lease. Reesure strives for compliance in the Platform but does not accept liability for the Property Manager’s use.
    5. Accounting & tax. Reesure is not an accounting or tax advisor. The Property Manager is responsible for VAT, invoicing, retention periods and filings; Reesure provides exports and APIs only.
    6. Regulator requests. Reesure will reasonably cooperate with lawful regulator inquiries. Custom or extraordinary reporting requested by the Property Manager or a regulator will be charged on a time-and-materials basis.
    7. Indemnity & fines. The Property Manager indemnifies Reesure against claims, losses and regulatory fines/penalties arising from the Property Manager’s breach of law or scheme rules. Regulatory fines are excluded from Reesure’s liability.
    8. Accuracy and legality of rent amounts. The Property Manager is solely responsible for ensuring that all rent amounts, fees, indexations, adjustments and payment instructions configured or communicated via the Platform: • accurately reflect the applicable lease or rental agreement; and • comply with all applicable laws and regulations (including rent control, indexation limits, notice requirements and consumer protection rules).

    Any Refunds, losses, penalties or liabilities arising from incorrect, unlawful or non-compliant rent amounts shall be borne exclusively by the Property Manager and are excluded from Reesure’s responsibility.

16. Warranties & Disclaimers

    1. The Platform is provided “as is” and “as available”. Reesure does not warrant uninterrupted or error-free operation.
    2. Reesure does not provide legal, accounting, tax or debt-collection services; the Property Manager is solely responsible for compliance with housing and tenancy law.

17. Limitation of Liability

    1. Cap: Each party’s aggregate liability is limited to the greater of €50,000 or 12 months of Platform fees actually paid.
    2. No indirect damages: Neither party is liable for indirect, consequential, punitive, or special damages, including loss of profits, revenue, data, or business interruption.
    3. Nothing limits liability for fraud, wilful misconduct, or liability that cannot be excluded under applicable law.

18. Force-Majeure

    1. No party is liable for delay or failure caused by events beyond reasonable control, including natural disasters (flood, earthquake), war, pandemic, energy crisis, cyber-attacks, strikes, government actions, and payment-network or internet outages.

19. Tenant Terms (for transparency)

    1. Tenants pay through Stripe over Direct Debit or Pay-by-Link.
    2. Reesure triggers notices, reminders and pre-notifications automatically according to the Property Manager’s portfolio settings.
    3. Consent to electronic delivery. By confirming their e-mail and/or phone in the tenant flow, Tenants consent to receive rent-related communications electronically for the duration of the lease.
    4. Tenants seeking refunds must contact the Property Manager.
    5. Any bank returns (storno) are handled via Stripe pursuant to scheme rules.

20. Term, Termination & Data Portability

    1. Term: continues until terminated. Either party may terminate with 30 days’ written notice; Reesure may suspend/terminate immediately for fraud, illegal use, security threats, failure to pass KYC, excessive chargebacks, or unpaid invoices regarding negative balances.
    2. Data export: Upon termination Reesure will provide a CSV/JSON export of tenant/payment data within a reasonable period. Reesure may retain data as required for legal and accounting obligations (e.g., Dutch tax law/bookkeeping).
    3. Wind-down assistance: available on request at €150/hour, subject to mutual agreement on scope.

21. Assignment; Change of Control; Order of Precedence

    1. Reesure may assign these Terms to an affiliate or acquirer. The Property Manager may not assign without Reesure’s consent (not to be unreasonably withheld).
    2. Change of control of Reesure does not grant a termination right.
    3. If a conflict exists, a signed Client Agreement prevails over these Terms.

22. Export Controls & Sanctions

    1. The Property Manager must not use the Platform in violation of EU/US export controls or sanctions; Reesure may suspend access where sanctions risk is suspected.

23. Governing Law & Disputes

    1. Law: Dutch law.
    2. Escalation: good-faith negotiation → NAI mediation → exclusive jurisdiction of the courts of Amsterdam.

24. Entire Agreement; Amendments; Notices

    1. These Terms, the Client Agreement, and incorporated policies constitute the entire agreement.
    2. Reesure may amend these Terms with 30 days’ notice unless changes are required by law or for security. Continued use after the effective date constitutes acceptance.
    3. Notices may be delivered by e-mail to the contacts on file.

SLA (Annex A)

1. Uptime target: 99% monthly; <97% → 10% fee credit (on request); credit cap 25%/month
2. Planned maintenance: <2h/event with prior notice
3. Support hours: 09:00–17:00 CET, Mon–Fri
4. Incident notices: material payment-network outages → e-mail within 2 hours
5. Carve-outs: Stripe/banks/card/payment networks/messaging services