Trust & compliance

Reesure connects to the customer's existing property management system to import tenants and leases. From there, the rent cycle runs on Reesure: payment collection via Stripe, tenant messaging via MessageBird, and reporting back to the customer.

All processing happens on Microsoft Azure in the European Economic Area, encrypted in transit (TLS 1.2+) and at rest (AES-256). Reesure never holds funds — payouts move from Stripe directly to the customer's bank. Reesure never sees full card or bank-account numbers; Stripe holds those.

Hosting and data residency. All Customer data is processed and stored within the European Economic Area, on Microsoft Azure.

Encryption. AES-256 at rest. TLS 1.2+ in transit.

Access. Multi-factor authentication required for all administrative access. Role-based access with least-privilege. All administrative access logged and reviewable.

Monitoring and response. 24/7 monitoring of platform health and security events. Automated anomaly detection and API rate-limiting.

Vulnerability management. Quarterly vulnerability scans. Annual external penetration test. Remediation tracked against severity-based SLAs.

Sub-processors. A limited set, listed in the DPA Annex A. Sub-processor changes are notified 30 days in advance. Sub-processors outside the EEA operate under EU Standard Contractual Clauses.

GDPR / AVG. Reesure is fully compliant with the EU General Data Protection Regulation. Legal bases for each processing purpose are documented in the Privacy Policy. Data subject rights are handled within 30 days. Supervisory authority: Dutch Autoriteit Persoonsgegevens (AP).

Reesure operates on enterprise-grade cloud infrastructure with industry-leading security certifications.

Breach notification. If a breach affects customer data, we notify the affected customer without undue delay after becoming aware, and where feasible within 48 hours. We assist customers in fulfilling their own notification obligations to the supervisory authority and to affected data subjects.

Service incidents. Reesure doesn't operate the payment networks, but we monitor them. When Stripe, banks, or payment networks experience a material outage, we notify affected customers by email within 2 hours.

Uptime and service credit. 99% monthly uptime target for the application, excluding planned maintenance. If uptime falls below 97% in a month, Customers may request a 10% credit of that month's Platform fees. Downtime caused by Stripe, banks, payment networks, or messaging providers is excluded. Full SLA in Terms of Service, Annex A.

Reporting a security issue. Email support@reesure.com. We do our best to respond within 1 business day and confirm receipt before triage.

For anything on this page, email support@reesure.com.