Terms of service

Reesure Operations B.V. (KvK 96207094, VAT NL867513378B01), Orteliusstraat 116-1, 1057BG Amsterdam, Netherlands ("Reesure", "we").

These Terms govern access to Reesure's software platform, APIs and services (the "Platform") by Operators (professional managers and landlords, whether acting as companies or individuals) and their authorised users.

Tenants are end users who pay rent via the Platform. Tenants do not contract with Reesure; they contract with the Operator. A short Tenant Terms section appears at §19 for transparency.

Reesure provides software only and acts as a technical service provider to Stripe Payments Europe Ltd. ("Stripe"). Reesure is not a licensed payment institution and does not hold client funds.

Each Operator onboards a Stripe Connect Custom account. Funds flow from Tenant to the Operator's Stripe balance, then to the Operator's bank.

The Platform supports ACH/SEPA Direct Debit and Pay-by-Link (variable amounts, including deposits and fees) over Stripe.

Operators (companies or individuals) must provide valid company or identity information (e.g., KvK/VAT or natural-person details) and pass any Stripe KYC required before payouts.

Reesure may block collections/payouts if Stripe requests additional information that remains outstanding after 30 days.

Features include: rent scheduling (weekly/monthly/quarterly), invoice generation, payment initiation (Auto-collection, Pay-by-Link), payment-recovery workflows, messaging (e-mail/SMS/WhatsApp via MessageBird), reporting & exports.

Roadmap items may include an AI-driven interface and stable-coin payouts. Such features may be offered later under additional terms and will always allow human override.

Transaction fees are set in the separate Client Agreement. Unless stated otherwise, all fees are exclusive of VAT and any applicable taxes.

Reesure typically deducts its Platform fee per transaction through Stripe at every transaction. The Operator is responsible for any taxes on its own revenue.

Liability for Refunds. Refunds, returns, chargebacks and payment reversals (together, "Refunds") are handled by the Operator as contractual counterparty to the Tenant. Refunds are processed via Stripe in accordance with applicable scheme rules. Platform or Stripe processing costs will still be deducted and will not be refunded to the Operator.

Handling of Refunds. Any Refund amount (including related network or processing fees) shall first be deducted or set off against amounts otherwise payable to the Operator in the next available payout cycle(s). If the amounts payable to the Operator are insufficient to cover a Refund in full, the Operator remains fully liable for the outstanding balance. In such case, Reesure and/or Stripe may:

• debit the Operator's Stripe balance or connected account; and/or
• invoice the Operator for the remaining amount, payable within 7 days.

No limitation by payout timing or termination. The Operator's liability for Refunds applies irrespective of payout timing, account balance, suspension, or termination of these Terms.

Uptime target: 99% per calendar month for the application, excluding planned maintenance and carve-outs. See Annex A (SLA) for credits and reporting.

The Platform interoperates with third-party services (Stripe, banks, MessageBird, Azure, SendGrid, HubSpot). Reesure is not responsible for those services. Reesure does monitor them, and will use commercially reasonable efforts to notify Operators by e-mail within 2 hours when Stripe, banks, or payment networks experience a material outage. Reesure may pause messaging or collections where it reasonably suspects unlawful use or upon regulator/PSP request.

Local law responsibility. The Operator is solely responsible for complying with all applicable laws where it operates, including landlord-tenant, consumer-protection, payments (SEPA/ACH), e-communications/telecom, rent control/indexation, deposits, invoicing/tax and data-protection laws.

Payments roles. The Operator is the payment creditor under SEPA/ACH and holds/uses any creditor identifiers. Reesure initiates collections as a technical service provider via Stripe.

Pre-notifications & mandates. Reesure will perform SEPA pre-notification sends in line with applicable law, the Operator's collection settings and scheme rules, and will maintain delivery logs as evidence. The Operator is responsible for ensuring its lease/tenant terms contain any wording or consent required by law.

Rent control & indexing. Reesure offers an optional rent-indexing feature. The Operator is solely responsible for lawful configuration and use (including caps, notice and timing) under local law and the lease. Reesure strives for compliance in the Platform but does not accept liability for the Operator's use.

Accounting & tax. Reesure is not an accounting or tax advisor. The Operator is responsible for VAT, invoicing, retention periods and filings; Reesure provides exports and APIs only.

Regulator requests. Reesure will reasonably cooperate with lawful regulator inquiries. Custom or extraordinary reporting requested by the Operator or a regulator will be charged on a time-and-materials basis.

Indemnity & fines. The Operator indemnifies Reesure against claims, losses and regulatory fines/penalties arising from the Operator's breach of law or scheme rules. Regulatory fines are excluded from Reesure's liability.

Accuracy and legality of rent amounts. The Operator is solely responsible for ensuring that all rent amounts, fees, indexations, adjustments and payment instructions configured or communicated via the Platform:

• accurately reflect the applicable lease or rental agreement; and
• comply with all applicable laws and regulations (including rent control, indexation limits, notice requirements and consumer protection rules).

Any Refunds, losses, penalties or liabilities arising from incorrect, unlawful or non-compliant rent amounts shall be borne exclusively by the Operator and are excluded from Reesure's responsibility.

The Platform is provided "as is" and "as available". Reesure does not warrant uninterrupted or error-free operation.

Reesure does not provide legal, accounting, tax or debt-collection services; the Operator is solely responsible for compliance with housing and tenancy law.

Cap: Each party's aggregate liability is limited to the greater of €50,000 or 12 months of Platform fees actually paid.

No indirect damages: Neither party is liable for indirect, consequential, punitive, or special damages, including loss of profits, revenue, data, or business interruption.

Nothing limits liability for fraud, wilful misconduct, or liability that cannot be excluded under applicable law.

No party is liable for delay or failure caused by events beyond reasonable control, including natural disasters (flood, earthquake), war, pandemic, energy crisis, cyber-attacks, strikes, government actions, and payment-network or internet outages.

Tenants pay through Stripe over Direct Debit or Pay-by-Link.

Reesure triggers notices, reminders and pre-notifications automatically according to the Operator's portfolio settings.

Consent to electronic delivery. By confirming their e-mail and/or phone in the tenant flow, Tenants consent to receive rent-related communications electronically for the duration of the lease.

Tenants seeking refunds must contact the Operator.

Any bank returns (storno) are handled via Stripe pursuant to scheme rules.

Term: continues until terminated. Either party may terminate with 30 days' written notice; Reesure may suspend/terminate immediately for fraud, illegal use, security threats, failure to pass KYC, excessive chargebacks, or unpaid invoices regarding negative balances.

Data export: Upon termination Reesure will provide a CSV/JSON export of tenant/payment data within a reasonable period. Reesure may retain data as required for legal and accounting obligations (e.g., Dutch tax law/bookkeeping).

Wind-down assistance: available on request at €150/hour, subject to mutual agreement on scope.

Reesure may assign these Terms to an affiliate or acquirer. The Operator may not assign without Reesure's consent (not to be unreasonably withheld).

Change of control of Reesure does not grant a termination right.

If a conflict exists, a signed Client Agreement prevails over these Terms.

The Operator must not use the Platform in violation of EU/US export controls or sanctions; Reesure may suspend access where sanctions risk is suspected.

Law: Dutch law.

Escalation: good-faith negotiation → NAI mediation → exclusive jurisdiction of the courts of Amsterdam.

These Terms, the Client Agreement, and incorporated policies constitute the entire agreement.

Reesure may amend these Terms with 30 days' notice unless changes are required by law or for security. Continued use after the effective date constitutes acceptance.

Notices may be delivered by e-mail to the contacts on file.

Uptime target: 99% monthly; <97% → 10% fee credit (on request); credit cap 25%/month.

Planned maintenance: <2h/event with prior notice.

Support hours: 09:00–17:00 CET, Mon–Fri.

Incident notices: material outages in Stripe, banks, or payment networks → e-mail within 2 hours.

Carve-outs: Stripe/banks/card/payment networks/messaging services.