Reminders tailored to each case
Timing, tone and channel adapted to the tenant and the case history — not a fixed template.
Arrears recovery, run as one process.
Most systems flag overdue payments. Reesure runs the recovery — case by case, channel by channel, until it resolves or escalates with a full trail.
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20-min walkthrough on your portfolio. No prep needed.
- Runs on top of your existing systems
- Compliant with local regulations
- 64% of tenants respond within 48 hours
The gap
Recovery is scattered across systems — and good recovery is too tailored to run by hand.
Recovery lives across the PMS, accounting, inboxes, and Word docs. No single system owns the cycle, so people stitch it together by hand.
Recovery rates drop, write-offs grow, and the team spends its week chasing payments instead of running the portfolio.
And recovery isn't a single playbook. The right tone, timing, and next step depend on context — tenant history, ledger position, prior contact, jurisdiction.
A good portfolio manager adjusts case by case. That judgement doesn't scale by hand — Reesure runs the tailored cycle for every case, every day.
The shift
By running every case as one tailored cycle, recovery stops being a backlog — and becomes a predictable process.
Each case gets its own action, tone, timing and channel — tailored to the tenant, the history, and the moment, not batched into a generic dunning run. The judgement a good portfolio manager applies case by case, applied to every case, every day.
And the audit trail isn't a separate report run at month-end. Every action, decision and approval is logged as the cycle runs — so compliance is a byproduct of the work, not extra work bolted on after.
One cycle. Every case. Every step logged.
From the missed payment to resolution — every action sits inside one auditable cycle. Your PMS still manages the property. Accounting still owns the ledger. Reesure runs the recovery.
1Payment
2Reconciliation
3Reminding
4Recovery
Recovery feeds back into the next payment cycle
Everything you need to recover, in one place.
AI-led conversations
Our AI handles the back-and-forth end-to-end. Humans step in only when a case calls for judgment.
Every channel covered
Email, SMS, WhatsApp, voice and physical letters — orchestrated from one place.
Arrears dashboard
One view for your team to triage, action and close cases across the portfolio.
Full, auditable case trail
Every message, decision and action logged — ready for legal handoff without reassembly.
Payment plans, fully tracked
Set up, monitor and adjust payment plans inside the case — no spreadsheets, no slippage.
Signals in12 inputs
- Payer profile & history
- Prior case outcomes
- Preferred channel & response times
- Contract terms & balance
- Sentiment of last reply
- Local language & timezone
→ Decisioning engineBest next action
The right call, every case — decided from the signals that actually matter.
Action, tone, timing, channel and content — decided per case from dozens of signals. Consistently the best approach, applied at scale.
A human can't always pick the perfect words. Our AI can.
What gets said, and when. Each message is written to the tenant, the case history and the moment it lands — not pulled from a template. No copy-pasted threats. No 9pm chase emails. Calm, specific, and on-brand — every time.
Tenants pay faster when they feel respected. Recovery rates go up. Complaints go down. Your team keeps the relationship intact.
Case #4421 · Late arrears
Sarah K. — Apartment 3B, Prinsengracht
- Reesure AI · WhatsApp · Tue 09:12Hi Sarah — just a heads up, your November rent is showing as €40 short. Could be a bank delay on your side. Anything we can help with?
- Hey — yes my employer paid late. Can I top up next week with the December rent?
- Reesure AI · WhatsApp · Tue 11:49Totally fine. I've set up a small plan: €40 added to December, due Dec 1. You'll get a confirmation now. ✓
Action boardPlan created · €40 · Dec 1 · Tone: supportive · Auto-approved
R
Suggested actions- Send reminder · day 3 Auto
- Switch tone to firm · day 14Needs approval
- Escalate to legal · day 30Needs approval
You decide which actions need a human · Edit thresholds anytime
AI does the heavy lifting. Your team sets the rules.
Reesure handles the repetitive work. For anything sensitive, the AI proposes — a human decides. You set where the line sits: auto-approve routine actions, require sign-off on the rest.
Pick the autonomy level per portfolio, case type, or tenant segment — assisted, supervised, or fully autonomous. Start tight, dial it up as your team builds trust. Change the rules anytime; Reesure adapts on the next case.
Compliance by design.
Local rules around tenant communication, notice periods and recovery procedures aren't an afterthought — they're encoded in the workflow. Reesure won't send what regulation says it shouldn't.
Every case is audit-ready by default. Timestamps, content, channel and recipient — captured, immutable, exportable when legal asks.
Built-in guardrails
- Jurisdiction-aware notices
Notice periods and language follow the tenant's local rules.
- Channel & frequency caps
No after-hours sends. No more than the law allows.
- Immutable audit log
Every action timestamped and exportable as a legal-ready PDF.
- GDPR & data residency
Tenant data stays in-region. Right-to-erasure handled.
What changesStop chasing arrears.
Stop chasing arrears.
Recover what you already earned.
- Total rent billed
- Collected
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