Help center

Most operators are live within weeks, not months. Timing depends on the systems we connect to and how clean your data is. Your PMS keeps running, your team keeps using their current workflows, and Reesure layers in on top. Your existing operation isn't disrupted during setup.

A typical implementation has three phases: data mapping and import (your data, in whatever format), payment setup (Stripe entity onboarding, once per legal entity), and a testing period before we switch the operation over. By the time you fully switch over, the operation is already proven against your real portfolio.

For most portfolios, expect 2 to 4 weeks. For complex portfolios with multiple PMS integrations, plan for 4 to 8 weeks. If we already have an integration with your PMS, the timeline can be shorter.

Less than most software projects, by design. We pull data from your source systems via API where possible, so you don't need to assemble it separately. We need three things from you: access to your PMS or source systems; a decision-maker available for the configuration choices (payment methods, recovery preferences, owner reporting); and a Stripe entity onboarding step per legal entity that receives rent.

Beyond that, our team handles the work — data mapping, import, configuration, testing. You're not building anything yourself.

The biggest time commitment for you is on the configuration decisions, not the data work.

We test thoroughly before activation. You can start on a subset of the portfolio (a single building, owner, or region) and expand from there, or activate across the full portfolio at once. Once Reesure is activated for a unit, Reesure runs the full collection process for that unit.

No. You can onboard in phases — by building, by owner, by region, or however you like. Phased rollout is a configuration choice, not an additional service. Set up a single building, prove it works, then scale when you're ready.

Yes. Mid-lease tenants are onboarded the same way as new ones. You set the collection start date and the tenant receives an invitation to confirm their preferred payment setup (auto-collection or pay-by-link). Once the tenant confirms, their next instalment flows through Reesure.

A dedicated implementation lead works with you end to end. They map your data, configure your portfolio structure (buildings, owners, ownership groups), align billing cycles, set up payment methods, and run the testing period. API integration with your existing software is the standard: leases and tenants sync continuously, not as a one-time export.

Additional support is available on request — weekly check-ins during onboarding, a go-live readiness review, post-launch support. We give the help each engagement needs.

Less than you'd expect. Reesure doesn't replace what your team uses day-to-day for property management. Only specific roles need to log in to Reesure, and those roles typically use it occasionally, not constantly, depending on the role. Reesure replaces the manual rent-collection work that currently happens across spreadsheets, email, and follow-up calls. That work tends to be the part of the job people like least, and the time saved is significant.

What changes for them: fewer reminders to send manually, fewer reconciliations to do, fewer "is this paid?" questions to chase. Their reporting changes too: real-time insights replace exports that are already out of date. What stays the same: their PMS, their ownership of tenant relationships, their core workflows.

We support change management with role-specific walkthroughs during onboarding.

Yes, if we start the conversation early enough. Student housing has hard cutover dates — the academic year starts when it starts, and the system needs to be live and tested before the first cohort arrives.

Plan to begin implementation 8 to 12 weeks before academic year start.

Two ways to collect rent, with different trade-offs.

Auto-collection uses a signed mandate to debit the tenant's account on the due date automatically. The tenant sets it up once, and rent moves on its own each month. Highest reliability, lowest friction once it's running. SEPA settlement typically takes a few days from debit to funds landing in the receiving account.

Pay-by-link sends the tenant a secure payment link before each due date. They open the link, choose their payment method, and pay. More flexible for the tenant, quicker payout to you.

You choose the method per tenant. If auto-collection fails after retries, the system switches to pay-by-link automatically so the tenant always has a way to pay.

The tenant signs a one-time mandate during their invitation. After that, Reesure initiates the direct debit on the due date each month — the tenant doesn't have to do anything.

If a payment fails (typically insufficient funds), Reesure retries automatically based on a schedule we tune to maximise success without irritating the tenant. You and the tenant are notified when there's something to act on. If all retries fail, the case falls through to pay-by-link so the tenant can still pay manually.

Tenants receive a notification a few days before each debit and a confirmation when it clears. No surprises, no chasing.

A few days before the due date, Reesure sends the tenant a payment request by email and WhatsApp. The message includes a secure link to a payment page showing the amount, breakdown, and supported payment methods. The tenant pays in a couple of clicks.

The tenant can also log into their Reesure account and pay from there. Both routes settle the same way.

If the payment is late, Reesure automatically sends follow-up reminders until it's resolved. The same link stays active and updates automatically if the amount changes (for example, if a late fee has been added).

No. You set the payment method per tenant when you invite them, and you can change it later if circumstances change.

You can run any combination — auto-collection for some tenants, pay-by-link for others. The choice is yours, per tenant.

For auto-collection, we support SEPA direct debit across the eurozone. For pay-by-link, the supported methods depend on the country — we enable the local methods that operate in each of our active markets.

As we expand into new countries, additional local methods come online based on what tenants there actually use.

Yes. Anything you charge the tenant — base rent, service charges, parking, custom recurring fees — can be added to the lease and collected together.

Each charge is itemised on the tenant's payment breakdown, so they see exactly what they're paying for. Your reporting separates them by line item, which makes accounting clean.

The moment the payment clears. Stripe processes the payment and settles it into the receiving account configured at onboarding — that account can be the owner's directly, or the property manager's, depending on how the setup is structured.

Either way, rent doesn't sit in a pooled trust account, and there's no batched monthly payout run. T+0 settlement on cleared payments is the default.

Reesure does not hold rent at any point. The payment moves from the tenant's account, through Stripe, to the configured receiving account.

Third parties — parent, sponsor, or employer — can pay the rent for the tenant using pay-by-link. The third-party payer pays the link on the tenant’s behalf.

Deposits are collected as a separate transaction at the start of the lease and itemised on the lease record. Reesure tracks the deposit amount on the lease throughout the tenancy.

Deposit refunds and damages deductions are handled outside Reesure — you process the refund through your existing channel. The deposit and any deductions stay documented on the lease record for the audit trail.

Tenants can receive reminders before, on, and after the due date — calibrated to be clear and constructive. The exact reminder timing and cadence is determined per tenant, to ensure that every communication fits their situation.

Channel and content are both chosen based on what the tenant responds to. We default to the tenant's stated preference — that's where they're most likely to reply. If a tenant consistently engages with one channel and not the other, the system shifts toward what's working. SMS and post are available for cases that need them.

An arrears case opens automatically once the payment is overdue past the grace period. From that point, Reesure runs the recovery as a structured process. Even before arrears form, communication is tailored to the tenant — never a one-size-fits-all dunning sequence.

The first step is that we’ll send communication to the tenant to determine the cause of arrears and provide means of quick resolution. If the case doesn't resolve quickly, Reesure escalates — adjusting tone, adding channels, offering payment plans where appropriate, and flagging the case to your team if human judgement is needed. Every step is logged. Nothing falls through the gaps.

Note that auto-retries on a direct debit are done free of charge and will not activate an arrears case.

This is the question we hear most, and it's the one we built around.

Bad automation damages relationships — generic, aggressive, badly timed messages do real harm. Good automation does the opposite, because it ensures each tenant receives the right communication — the right tone, the right channel, the right timing, every time. It removes the inconsistency that frustrates tenants in the first place.

Reesure's recovery messages are drafted case by case based on the tenant's history and the situation. The tone is selected to match the case, not applied uniformly. Sensitive cases (vulnerability flags, repeat hardship, complaints in progress) are routed to a human review queue before anything goes out.

In practice, this leads to fewer tenant complaints about rent communication, not more.

They get human attention. Reesure handles most cases — routine reminders, standard payment plans, documented case histories — automatically. For cases that have something different going on (bankruptcy, dispute, vulnerability, complex repayment negotiations), the system flags the case, pulls the full history into one screen, and hands it to your team.

You're not stuck with what the AI suggests. Every case can be paused, overridden, or taken into manual mode at any point. The system keeps logging activity but stops driving it.

You set how Reesure operates per entity. The main levers: escalation speed (slow, standard, fast) and which actions require your team's approval before going out (payment plans, legal notices, external referrals, anything above a value threshold).

Certain cases route to your team automatically — vulnerability signals, hostile language, disputes, deceased tenants. These can't be bypassed.

Your team can pause or cancel any case manually at any point. When that happens, the system stops driving the case and logs the handover.

Your brand. Tenant-facing messages — email, WhatsApp, payment pages, reminders — carry your name, your tone, and your visual identity. Reesure runs the operation in the background; the tenant relationship stays yours.

Branding is configured per entity — sender name, logo, reply-to address. Property managers acting on behalf of multiple owners can run different branding per entity in parallel.

Yes. Recovery configuration is per owner or per entity — tone, cadence, autonomy level, channel preferences, escalation rules, even fee policies. You can run a strict recovery process for one owner's portfolio and a lighter touch for another, in parallel, without confusion.

Owners can also see their portfolio's recovery activity in their reporting if you give them access. Useful for owners who want visibility but don't want to direct the work.

Yes. Reesure uses a flexible tag-based grouping model. You can tag units by building, portfolio, owner, ownership group, region, or any custom dimension you need. A single unit can carry multiple tags.

The live dashboard filters at any of these levels — view a single building, a client's full portfolio, all units under one ownership structure, or your entire operation. The same data, sliced the way you need it for the conversation you're in.

Each owner can be set up as a separate structure within your operation — separate rent logic, separate payment configurations, separate reporting, separate billing if needed. Data stays segregated by owner. You see across; the owner sees only theirs.

This is how property management firms handle multiple clients in one platform. No more shared bank accounts, no more manual splits in spreadsheets, no risk of one owner seeing another's data.

Owners can be added as users with view-only access to their portfolio. They see live data — collection rate, cashflow, arrears days, upcoming indexations — not a PDF that's already a month old.

On-demand exports to CSV, Excel, and PDF are on our roadmap, expected in 2-3 months.

Reports include rent collected, outstanding balances, arrears with days overdue, fees and charges, vacancy and turnover metrics, and a portfolio-level summary.

All payment data is visible in the live dashboard today — payment history, rent and deposit breakdowns, fee schedules, arrears with timeline, indexation history, owner-by-owner splits. On-demand exports to CSV, Excel, and PDF with filters (date range, group, payment status, payer type) are on our roadmap, expected in 2-3 months.

For ongoing data flow into accounting software, we integrate directly with platforms that expose an API (see Integrations & system fit).

Common use cases: year-end accounting, tax filings, refinancing data packs, investor updates, lender reporting, audit support.

Three layers, all configurable.

Real-time: dashboards update continuously, so the picture you see is current to the minute. Live collection rate, live arrears days, live upcoming actions.

Notifications: instant alerts on the events you care about — payment failures, new arrears cases, escalations, indexation deadlines, large recoveries. You set what gets pushed and through which channel.

Summaries: scheduled digests (daily, weekly, monthly) covering portfolio health, exceptions, and upcoming work. Useful for the operator who wants a once-a-week catch-up rather than continuous monitoring.

You're never surprised by something happening in the background. You're also not interrupted unless it matters.

You set the indexation logic per unit or across the portfolio once — methodology, caps, notice periods, applicable regulation. Each cycle, Reesure proposes an increase per lease based on your configuration and the current legal framework.

You review the proposed increases before anything goes out. You can adjust per unit, per building, or per portfolio — apply the legal maximum, apply a lower percentage, apply a fixed amount, or skip individual units. Each decision is logged.

Once you confirm, Reesure sends a compliant advance notice to each tenant in your name, on the schedule the law requires. The new rent applies from the indexation date automatically. The full audit trail (calculation basis, decision, notice, confirmation) is captured and exportable.

Yes. Indexation rules vary by country — different indices, different caps, different notice periods, different exemptions. Reesure applies the correct rule set based on where the unit is located, automatically.

In your market, the platform reflects the current legal framework. As regulations change, the rules update in the platform. You don't have to track the changes yourself.

A tenant dispute is handled the same way it would be without Reesure: the landlord or operator is responsible for the indexation and for responding to the dispute. Reesure's role is to give you the documentation you need: the calculation basis, the legal grounds, the notice that went out, the timing, and the tenant's acceptance or objection on file.

That documentation makes the response faster and stronger. The decision on how to handle the dispute stays with you.

Alongside. Reesure is a specialist layer on top of your existing PMS, not a replacement for it.

A PMS is built for as a general administrative tool: leases, units, maintenance, viewings, tenancy lifecycle. Reesure runs the rent cycle on top of that data: collection, recovery, reporting, compliance, indexations, payouts. You keep your PMS, your team keeps their workflows, and Reesure adds an operations layer that handles the work the PMS was never designed for.

In practice: your PMS stays the system of record for properties and leases. Reesure reads from it, runs the rent cycle, and writes results back. No double data entry, no migration risk, no replacing a system that's already working.

Reesure can also run standalone — without a PMS — for operators who don't have one or who want Reesure to be the system of record for both lease administration and the rent cycle.

No. It strengthens what you do. Reesure runs the operational layer underneath your service: collection, recovery, reporting, payouts. What you sell to owners — the relationship, the local knowledge, the operational judgement, the property-level decisions — none of that moves to Reesure.

What changes is your margin and your scale. The work that currently consumes income officers and PMs (chasing, reconciling, manual reminders) gets automated, which means you can take on more units without proportionally more headcount. The reporting you give owners gets better, which strengthens the commercial relationship.

Yes. Reesure is system-agnostic. It connects to whatever each property manager is using, or works standalone if a manager doesn't have a PMS in place.

For owners with multiple property managers, this matters: Reesure becomes the single source of truth for rent across the whole portfolio, even when the underlying PMS differs from manager to manager. You see consolidated reporting, consistent recovery, and one set of numbers.

The configuration is per property or per owner relationship, so different managers can keep their own workflows while you see the unified view above.

Two integration patterns, depending on the PMS:

• Native API integration: continuous sync of leases, tenants, units, and charges. Real-time, two-way. Available for the major PMS platforms.
• Standalone: Reesure operates without a PMS connection, using data imported during onboarding. Common for smaller operators.

Integration timing follows the standard onboarding timeline: 2 to 4 weeks for most portfolios, 4 to 8 weeks for complex setups, shorter when we already have a connector for your PMS. Standalone setups are the fastest, limited only by data import speed.

We confirm which pattern applies during scoping and handle the technical work on our side.

Yes — for any accounting software that exposes an API, we integrate directly. For platforms without API access, structured CSV or API exports from Reesure cover the use case.

Reconciliation isn't part of the workflow because every payment is already linked to the right lease and invoice from the moment it's initiated. There's no unmatched-payments report, no end-of-month matching exercise — every line item is already attributed to its source.

Yes. This is one of the most common setups. Your property manager keeps running operations — leasing, maintenance, tenant relationships. Reesure runs underneath, handling the collection, recovery, and reporting layer. The PM uses Reesure as their operational tool; you get the visibility and the data quality you've been missing.

For the PM, it's an upgrade to their workflow. For you, it's portfolio-level transparency without rebuilding the relationship.

The operational continuity stays with Reesure. When you change PM companies, the rent cycle, the historical data, the audit trail, the tenant communications, and the recovery cases all stay in place. The new PM picks up where the previous one left off — same system, same data, same tenant relationships.

This is one of the more under-appreciated benefits of running on an operations layer rather than inside a single PM's stack: switching managers no longer means losing operational memory.

For most users, no. Reesure runs in the background. The dashboard exists when you need it — usually for a portfolio overview, an exception, or a report — but day-to-day collection and recovery work happens automatically.

The team members who do interact with Reesure regularly (income officers, finance leads) typically spend less time in it than they previously spent in spreadsheets and email. The work is the same; the tool is consolidating it, not adding to it.

Reesure is GDPR-compliant today, with data hosted in the EU. Payment processing runs through Stripe (PCI DSS Level 1) — sensitive payment details never touch Reesure's servers. Data in our systems is encrypted in transit and at rest, with strict access controls, audit logging on all sensitive operations, and continuous monitoring.

ISO 27001 certification is in progress as our first certification priority, with SOC 2 Type II following. We can share our information security documentation (ISMS, DPIA, data flow diagrams) during procurement.

Data we hold is the minimum needed to run rent operations. Subject access, rectification, and erasure requests are supported through documented processes.

Rent operations are jurisdiction-sensitive. Notice periods, indexation rules, late-fee rules, deposit handling, dispute procedures all vary by country and sometimes by region within a country. Reesure applies the correct rule set per unit based on the property's location, automatically.

When regulations change, the platform updates.

For operators across multiple jurisdictions, the practical benefit is consistency: one operational platform, with the right local rules applied unit by unit. Reporting and exports stay structured the same way across markets, so cross-portfolio analysis stays clean.

Housing association compliance is a layer beyond standard rent operations. Reesure is built to support it. The audit trail, the documented decision-making, the tenant-respectful recovery process, and the evidence trail courts and regulators expect are captured by default, not bolted on.

We can share our roadmap and timelines under NDA during procurement.

You own it. The audit trail belongs to your operation and is exportable at any time, in full.

What's in it: every payment event (initiated, retried, cleared, failed, refunded), every tenant communication (channel, timestamp, content), every recovery action and the reasoning behind it, every indexation calculation and approval, every configuration change. Timestamped, attributed, immutable.

The trail is captured automatically as you operate, not assembled retrospectively for an audit. When an auditor or regulator asks for evidence on a specific case, you produce it in seconds rather than reconstructing it from email and spreadsheets.

Reesure has the full context to resolve a dispute: the original payment record, the matched invoice and lease, the communications around it, the tenant's payment history, the audit trail of every action taken. You see all of it in one screen for the disputed case.

If the dispute escalates to a Stripe chargeback, Reesure compiles the supporting evidence — payment records, mandate, communications, lease documentation — into one pack, ready to submit.

Reconciliation as a process is no longer needed. Reesure doesn't match payments to leases after the fact — every payment is created already linked to the right invoice, on the right lease, with the right tenant, from the moment it's initiated. There's no unmatched-payments report, no manual matching, no end-of-month reconciliation exercise. The match exists by design.

Reliability follows from the same architecture: there's no second system to reconcile against, no manual mapping that could go wrong. The numbers you see are the numbers in the bank, in real time. When the data needs to be verified against external systems (accounting, owner statements, lender packs), every line is already attributed to its source.

For operators coming from a reconciliation-heavy process today, this is usually the most surprising change and the one with the largest time saving.

Two layers, fully transparent.

Rent Engine (the platform): €0/month base fee + 0.59% per transaction. Covers payments, billing, real-time reporting, indexations, compliance, and the full audit trail. Every operator using Reesure has this.

Recovery add-ons (optional): Core Recovery or Advanced Recovery. Both priced as a percentage of recovered transaction, scaling with how long a case persists:

• Core Recovery: 1% in month 1, 5% in months 2-3, 9% after month 3
• Advanced Recovery: 3% in month 1, 8% in months 2-3, 13% after month 3

During the grace period, the standard 0.59% rate applies. Add-ons are mutually exclusive — you pick one or neither. You only pay when recovery happens. No setup fees, no per-seat charges, no hidden line items.

Reesure charges its fees directly from the rent stream. Whether that fee economically falls on the owner or the property manager is decided by them — paid by the owner, by the property manager, or split. The recovery fees — charged on recovered amounts — follow the same logic.

A transaction fee aligns our cost with the value we create. Reesure gets rent in sooner and lowers the cost of running the operation — and that value scales with the total rent you process. A transaction fee captures that proportionally, with no fixed cost regardless of usage.

For the platform, 0.59% is far below what manual collection, reconciliation, and arrears write-offs cost most operators today.

For recovery, our fee is tiered to reflect what we actually do at each stage of an arrears case. Early on, we save your team time. Later, we replace what an external collection agency would do — at 10-25% of recovered amount. Our fee sits below those market rates at every stage, and is typically offset by collection costs you can recover from the tenant under local regulations.

Contracts can be cancelled monthly. There's no fixed minimum term. If you cancel within the first year, we may charge a portion of the implementation cost to cover setup work.

If you stop using Reesure, you take everything with you — the full data export, the audit trail, the tenant payment history, the configuration documentation. Your operation continues; it just runs without us.

We don't lock anyone in commercially. Renewals are built on operators choosing to stay, not being trapped.

A fair question, and not one we answer with words alone.

Practically: our infrastructure is built on financially stable providers (Stripe for payments, AWS for hosting), and our team has direct experience in property operations and SaaS at scale. Our financial information and roadmap are available under NDA during procurement.

Architecturally: even if Reesure as a company disappeared, your data is exportable in full, your Stripe entity stays yours (Stripe is your payment processor of record, not ours), and your operation continues. The dependency is real but limited.

Strategically: rent operations is the only thing we do. We're not a PMS adding a payments module on the side; we're a specialist with a clear thesis. That focus is what makes the product work.

We work to your procurement timeline, not the other way round.

What we provide on the procurement side: full information security documentation (ISMS, DPIA, data flow diagrams, certifications as they land), standard commercial terms aligned to common social-housing contract frameworks, references from comparable organisations as they become available, and direct engagement with your procurement, IT, and information security teams.

Approval thresholds vary by organisation. Our standard contract structure is designed to fit board-level approval where required, with payment terms aligned to public-mission cashflow patterns. For multi-year commitments tied to board approval, we structure accordingly.

We don't have a raamovereenkomst in place today, so each engagement runs as a standalone procurement. We can also support joint procurement with peer organisations if that's the route you're exploring.

Your landlord or property manager chose the method when they invited you, and the invitation email tells you which one applies.

Auto-collection: rent is debited from your bank account automatically on the due date each month. You'll get a notification a few days before each debit so it's never a surprise, and a confirmation when the payment clears.

Pay-by-link: you receive a payment link by email and WhatsApp a few days before the due date. You open the link and pay using your preferred method. Rent is not deducted automatically — you need to complete the payment.

For either method, Reesure sends reminders close to the due date so you don't have to track it yourself. If anything goes wrong with a payment, you'll know immediately.

Depends on how your rent is set up.

Auto-collection: rent is debited via SEPA direct debit from the bank account you provided when you accepted the invitation. No further action needed each month.

Pay-by-link: you can pay with any method your landlord has enabled in your country.

All payments are processed by Stripe — the same payment infrastructure used by companies like Amazon. Your payment details are never stored by Reesure.

For most payment methods, the landlord covers the cost. There's no extra charge to you.

For higher-cost methods (credit card, PayPal), some landlords pass part of the fee on to the tenant. If that applies to your setup, the extra fee is shown clearly on the payment page before you confirm. No hidden charges, no surprises after the fact.

You can always choose a lower-cost payment method (SEPA direct debit or your country's standard low-cost option) to avoid any added fees.

Reesure keeps you informed at every step, so you always know where things stand.

Auto-collection failure: if the debit doesn't go through (most commonly because of insufficient funds), Reesure automatically retries on a schedule. You'll get a notification at each step. You can also log into your account and pay manually at any point to clear the balance.

Pay-by-link, payment missed: the payment link stays active. Reesure sends a follow-up reminder, and you can pay using the same link. The link updates automatically if the amount changes (for example, if a late fee has been added).

If you're having trouble paying, contact your landlord or property manager directly — they're the right person to talk to about extra time or a payment plan.

A late fee is an extra charge your landlord may apply when rent isn't paid by the due date. Whether one applies, when it kicks in, and how much it is — all of that is set by your landlord and bounded by local rental law.

If a late fee is added to your account:

• Pay-by-link: the existing payment link updates automatically to include the fee. Your next reminder will show the new total.
• Auto-collection: the late fee is added to your next debit attempt, and you'll be notified before it's charged.

Reesure doesn't decide on late fees. We make sure you're informed before any charge and that you can always see the full breakdown.

The account is your secure space for everything to do with your rent — past payments, upcoming due dates, payment confirmations, communications from your landlord. It also gives you a way to pay manually if you ever need to outside the auto-collection or pay-by-link flow.

You'll be invited to set up the account once, when your landlord adds you to Reesure. After that, you can log in any time you want to check something.

Yes. Your full rent history is in your account — past payments, amounts, dates, payment method used, and confirmation status. Each payment has a downloadable receipt you can save for your records.

If you ever need a complete statement (for a tax filing, a benefits application, or a deposit reference), you can export your full payment history from your account.

No. Reesure works in any web browser — no app to install, no software to update. You access your account by logging in through the link in your reminder emails or by going to your landlord's payment page directly.

Reminders come through email and WhatsApp by default, so you don't need to log in just to know when something is due.

Reesure never stores your payment details. Every payment is processed by Stripe — a regulated payment institution (PSD2-licensed, PCI DSS Level 1 certified) used by Amazon, Shopify, and most major online merchants. Your bank details and card numbers go directly to Stripe, encrypted end-to-end, and never pass through Reesure's systems.

For personal data (your name, contact details, payment history): Reesure is fully GDPR-compliant, with data hosted in the EU, encrypted in storage and in transit. We only share what's necessary for the rental relationship — for example, your landlord can see your payment status, but not your bank details.

You can request a copy of your data, ask for corrections, or request deletion at any time through your account.

Rent questions — the amount due, payment timing, late fees, requests for extra time, anything to do with your lease: contact your landlord or property manager directly. They manage the lease and rent terms. Reesure runs the platform but doesn't make decisions about your rent.

Platform issues — a payment link that's not working, a missing reminder, login trouble, a question about how something works in your account: contact Reesure support through the help link in your account. We'll resolve it as fast as we can.

If you're not sure which one to contact, start with us. We'll point you in the right direction.